Question 1

What types of cleaning appointments can I schedule online?

Accepted Answer

The VADE CLEANING online scheduling system is primarily designed for booking site inspections and requesting reviewed cleaning appointments for complex projects. This includes site visits for ongoing commercial cleaning contracts, where we need to assess the premises to provide an accurate proposal, and inspections for large-scale post-construction sites. It is also suitable for requesting appointments for high-value residential properties that require a customised cleaning scope. By using our calendar, you can select a time that is convenient for you to meet with one of our professional team members on site. This direct scheduling process helps us gather the necessary information to ensure that when we provide a final scope and price, it is perfectly aligned with your expectations.

Question 2

How do I know if my chosen time slot is confirmed?

Accepted Answer

When you select a date and time through our online booking calendar, you are submitting an appointment request based on our current indicated availability. Once your request is received by our Adelaide office, one of our team members will review the details and check it against our real-time staff deployments. We will then contact you via email or phone to formally confirm the appointment. In most cases, we are able to accommodate the requested time, but occasionally we may need to adjust the slot slightly to allow for travel between suburbs or staff availability. We recommend keeping an eye on your inbox for our confirmation message. Until you receive this formal confirmation, the appointment is considered tentative.

Question 3

Is there a fee for scheduling a site inspection or property review?

Accepted Answer

At VADE CLEANING, we offer site inspections and professional property reviews as a complimentary service for potential commercial, post-construction, and large-scale residential projects across Adelaide. We believe that providing an accurate, fixed-price proposal is essential for building trust and ensuring a successful outcome. By visiting the site, we can identify any specific challenges, discuss your requirements in detail, and provide expert advice on the best cleaning approach. This process is provided without any obligation to book our services. We invest this time upfront to ensure there are no surprises for you or our cleaning teams on the day of the job. For standard residential end of lease cleans, our online quote form is usually sufficient.

Question 4

What information should I have ready when booking an appointment?

Accepted Answer

To help us make the most of our scheduled appointment, it is useful to have a few details ready. For commercial and construction sites, having access to floor plans or a clear list of specific cleaning priorities is very helpful. If the property is currently occupied, please ensure you have the necessary permissions for us to enter and inspect the space. For residential reviews, it is beneficial to know the approximate square meterage and any specific areas of concern, such as delicate surfaces or heavily soiled zones. When you complete the booking form, please include any relevant notes about access, parking, or specific building protocols we need to follow. The more information we have in advance, the more effectively we can assess your requirements and provide an accurate proposal.

Question 5

Can I reschedule or cancel my appointment if my plans change?

Accepted Answer

Yes, we understand that schedules can be fluid, especially during construction projects or property transitions. If you need to reschedule or cancel your appointment with VADE CLEANING, we simply ask that you provide as much notice as possible, ideally at least 24 hours. You can either use the rescheduling link provided in your initial booking request email or contact our Adelaide office directly at +61 8 7522 7777. Providing notice allows us to reallocate that time slot to another client who may be waiting for a review. We are committed to being flexible and will work with you to find a new time that suits your updated schedule. Our priority is to maintain clear communication and ensure your property review happens at a convenient time for everyone involved.

Question 6

How long does a typical site inspection or property review take?

Accepted Answer

The duration of a site inspection depends on the size and complexity of the property. For a standard professional office or a typical residential renovation, the review usually takes between 15 and 30 minutes. During this time, we walk through the premises with you, assess the condition of various surfaces, and discuss your specific cleaning goals. For larger-scale projects, such as multi-storey commercial buildings or extensive construction developments, the inspection may take up to an hour. We aim to be thorough yet efficient, ensuring we capture all the necessary details without taking up too much of your day. Following the inspection, we take the information gathered back to our office to prepare your formal proposal, which is typically sent within one business day.

Question 7

Does VADE CLEANING offer weekend appointments for inspections?

Accepted Answer

Our standard business hours for site inspections and property reviews are Monday to Saturday, between 9:00 am and 5:00 pm. We have found that these times accommodate the majority of our clients' needs, including real estate agents and business owners. If your specific situation requires an appointment outside of these hours, please contact our office directly. We do our best to be flexible and may be able to arrange an early-morning or late-afternoon visit by special request, subject to our team's availability. We understand that some property handovers and commercial assessments need to happen at specific times, and we are committed to providing the reliable support you need to keep your project moving forward.

Question 8

What happens during a VADE CLEANING site inspection?

Accepted Answer

During a site inspection, one of our experienced cleaning supervisors will meet you at the property. We conduct a systematic walkthrough of all areas included in the potential scope of work. We look at the types of surfaces such as stone, glass, or specialised flooring, the current level of soiling or builder's dust, and any access considerations like stairs or lift availability. We also take the time to listen to your specific requirements and answer any questions you may have about our processes or standards. This face-to-face discussion is invaluable for ensuring we have a shared understanding of the project's goals. The information we gather allows us to create a customised cleaning plan and a precise, fixed-price proposal.

Question 9

Why is scheduling an inspection better than just getting an instant quote for some jobs?

Accepted Answer

While our instant quote system works well for standard residential services, it cannot account for the many variables present in complex commercial or construction environments. Scheduling an inspection is better for these jobs because it allows for a nuanced assessment that an automated form simply cannot provide. We can see the actual condition of the surfaces, identify areas that may require specialised equipment or chemicals, and discuss the logistical details of the job. This leads to a much more accurate and realistic proposal, eliminating the risk of unexpected costs later in the process. For our clients, it provides the certainty of a fixed price and the confidence that the cleaning team will arrive fully prepared for the specific challenges of their property.

Question 10

Are the staff who perform the inspections the same people who will do the cleaning?

Accepted Answer

The team members who perform our site inspections are typically our experienced cleaning supervisors or project managers. They have extensive hands-on experience and a deep understanding of our technical processes and quality standards. While they may not always be part of the actual cleaning team assigned to the job, they are responsible for creating the detailed cleaning plan and briefing the specific team that will attend. This ensures that all the details discussed during your inspection are accurately communicated to the professionals performing the work. Our supervisors also conduct quality checks during and after the clean to ensure our standards are met. This structured approach ensures a high level of accountability and consistency from the initial meeting through to the final handover.

Schedule a Site Inspection or Review

At a Glance

Ideal For

What Happens Next?

1. Select a Time

2. We Review

3. Site Inspection

4. Fixed Proposal

Scheduling FAQs